CASEY BERNART
FOUNDER
Executive Leader | Experience Designer | Efficiency Optimizer​​​
After spending almost a decade designing strategies, implementing processes, and building teams to scale CX for SaaS startups, I'm excited to share my proven methods that enable leaders and teams to effortlessly deliver exceptional experiences. ​​​​​​
​
I specialize in establishing strategic frameworks and designing brand journeys to align internal priorities with external engagement for seamless, memorable customer experiences that result in enduring customer loyalty. ​​​
Notable Accomplishments from My CX Journey​​
-
Joining my first startup as a CX rep and being promoted to CXO in less than three years
-
Leading a team of CX Reps with an average CSAT of 96.5% before chatbots and AI
-
Successfully scaling customer bases 10-25x in under four years for early stage startups
-
Creating repeatable processes for all stages of the customer journey to accelerate growth
.png)
Driven by the pursuit of excellence, I always analyze every option to ensure I achieve the best possible outcomes. Some may call this perfectionism but I've always believed that if you're going to do something, you should do it correctly.
This trait has fueled my passion for creating meaningful, impactful experiences across all facets of my life. I am now empowered to align my core values with my mission to optimize every customer interaction to my gold standards.
The CX insights and tools you'll leverage by partnering with Elevated Experience Essentials will propel your organization toward accelerated growth and maximized profitability.​​
